Overview
The Order Queue holds all orders that are not yet scheduled on a route. From here, you review details and place orders onto a route so they can be fulfilled by a driver. Orders can be added manually, through our email ingester, or through and integration with your ERP/TMS, and when added, they'll show up in the Order Queue, ready to be placed onto routes.
What you see
Order row with key fields: pickup, drop-off, tags, and an Order/PO/B#.
Status indicating whether the order is unscheduled (in the queue) or already placed on a route.
Detail panel (when expanded) to verify addresses and notes before scheduling.
How to place orders on a route
Open Order Queue.
Drag and drop the order onto a route in Planner (Kanban/Map/Calendar).
Save the route. The order leaves the queue and appears on that route’s stop list.
Tip: Use auto-assignment when available to place multiple orders quickly.
Finding and reviewing orders
Use search and filters to locate orders by Order/PO/B# or tags.
Expand an order to confirm the pickup and drop-off details before scheduling.
Adjusting after placement
Need to change the plan? Open the route in Planner to reorder, move, or remove the stop.
Removing an order from a route returns it to Order Queue.
Common tasks
Pre-check orders in the morning to ensure addresses and tags look right.
Stage unscheduled orders throughout the day and place them as trucks free up.
Clean up any stragglers at end-of-day by assigning or deferring them.
Troubleshooting & Caveats
Order not in the queue: Confirm it exists on Orders (via ERP/email/CSV/manual add) and isn’t already on a route.
Duplicates: If you can't add an order, ensure the Order # is unique.
Wrong address or tag: Edit the order on Orders first, then place it from the queue.