How drivers access a route
Each route has a route code. Drivers use this code to see their stops in the app.
Drivers can also join another route using a one-off code shown in Route Planner.
The code is sent via SMS to your drivers each morning, but can also be foujd at the top of each route.
Getting the app
When you add a driver in Settings → Drivers, they receive a text message with links to download the app from the Apple App Store or Google Play.
App store links are also available in the Add Driver modal.
What drivers capture
Mark ordera as picked up and dropped off
Photos
Signature
Recipient name
Other key features of Routes Mobile
In-app commercial navigation: Turn-by-turn navigation optimized for commercial vehicles, launched directly from each stop.
Auto-updating route: The stop list refreshes in real time if dispatch reorders or edits the route—no app restart required.
Offline mode with sync: Drivers can keep working without signal; all scans, photos, and status updates auto-sync when the phone reconnects.
Training Resources
For printable handouts and trainings videos, visit our Route Planner Training Center
Visibility in Route Planner
As drivers fulfill stops, updates (including proofs above) are visible within Route Planner so you can see exactly what’s happening.
Getting the app