# Curri Help Center

> How can we help today?

## English

### Help for Shippers

- [Delivery & Driver Reviews](https://help.curri.com/en/articles/8272596-delivery-driver-reviews.md): For every delivery, you can leave reviews for the driver and overall experience.
- [Booker FAQ](https://help.curri.com/en/articles/12111496-booker-faq.md): Where can I provide feedback? Where do I find tracking information? Can I make the driver on my last delivery preferred?
- [Password Reset](https://help.curri.com/en/articles/4805401-password-reset.md): Forgot your password? Reset it in a few quick steps and get back into your Curri account.
- [When is Curri open and available to book or schedule deliveries?](https://help.curri.com/en/articles/4832323-when-is-curri-open-and-available-to-book-or-schedule-deliveries.md): Book or schedule a delivery with Curri online 24/7.
- [Vehicle Types and Capacities](https://help.curri.com/en/articles/4530867-vehicle-types-and-capacities.md): Learn more about our wide range of vehicle types, including cargo capabilities and payload capacities.
- [What can Curri deliver and how far?](https://help.curri.com/en/articles/4832338-what-can-curri-deliver-and-how-far.md)
- [What priority delivery options does Curri offer?](https://help.curri.com/en/articles/5478678-what-priority-delivery-options-does-curri-offer.md)
- [Customer Support Roadmap](https://help.curri.com/en/articles/6396462-customer-support-roadmap.md): Need to reach our Service Operations Team? Here's your roadmap!
- [Customer Billing](https://help.curri.com/en/articles/6515558-customer-billing.md): Regardless of your type of business, all Curri customers can pay using a credit card by adding their credit card information.
- [Booking a delivery with Curri](https://help.curri.com/en/articles/8565745-booking-a-delivery-with-curri.md): Learn how to book a delivery on curri.com in seven steps.
- [How can I generate a usage report for my team?](https://help.curri.com/en/articles/5277441-how-can-i-generate-a-usage-report-for-my-team.md)
- [How To Sign-up and Join a Team account](https://help.curri.com/en/articles/6559133-how-to-sign-up-and-join-a-team-account.md): This guide will show you how to sign-up with Curri and join an existing Team account.
- [How do I set up a Team account for my colleagues and employees?](https://help.curri.com/en/articles/5273832-how-do-i-set-up-a-team-account-for-my-colleagues-and-employees.md)
- [How do I invite or refer my colleagues to my Team account?](https://help.curri.com/en/articles/5274080-how-do-i-invite-or-refer-my-colleagues-to-my-team-account.md)
- [How do I view my Team's deliveries?](https://help.curri.com/en/articles/5274082-how-do-i-view-my-team-s-deliveries.md)
- [How do I choose which Team my deliveries are booked under?](https://help.curri.com/en/articles/5274498-how-do-i-choose-which-team-my-deliveries-are-booked-under.md)
- [What are subteams?](https://help.curri.com/en/articles/5569744-what-are-subteams.md): Subteams let you organize your company's structure inside Curri. Teams can be nested under a parent team so members can view deliveries and metrics across the levels below them.
- [How do I create a Subteam?](https://help.curri.com/en/articles/5572630-how-do-i-create-a-subteam.md)
- [Team Address Book: Saved addresses and contacts](https://help.curri.com/en/articles/6106139-team-address-book-saved-addresses-and-contacts.md): All of your saved addresses and contacts are now shared with your Team!
- [What do I do if my cargo is lost or damaged?](https://help.curri.com/en/articles/6189667-what-do-i-do-if-my-cargo-is-lost-or-damaged.md)
- [Hazmat delivery](https://help.curri.com/en/articles/6395563-hazmat-delivery.md): Yes, Curri can deliver hazardous materials. Here's what you need to know before you book.
- [Does the driver help load or unload my payload?](https://help.curri.com/en/articles/5544276-does-the-driver-help-load-or-unload-my-payload.md): Loading & unloading is an option when you book — for items lighter than 50lbs.
- [Rescheduling Deliveries](https://help.curri.com/en/articles/5146362-rescheduling-deliveries.md): You can easily reschedule a delivery for a different time.
- [Delivering Without an Address](https://help.curri.com/en/articles/4843833-delivering-without-an-address.md): Whether it's a new construction site or a specific location on a large property, we can make it happen.
- [Adding purchase orders or order numbers to existing deliveries](https://help.curri.com/en/articles/4843813-adding-purchase-orders-or-order-numbers-to-existing-deliveries.md): Add a PO number, order number, or Bill of Lading to any delivery you've already booked.
- [Prevent Credits from Being Used on a Delivery](https://help.curri.com/en/articles/4961854-prevent-credits-from-being-used-on-a-delivery.md): They're your credits, use them when you'd like.
- [Charges for Additional Delivery Requirements](https://help.curri.com/en/articles/6645165-charges-for-additional-delivery-requirements.md): Special delivery requirements may incur additional charges.
- [Where can I find proof of delivery?](https://help.curri.com/en/articles/4530801-where-can-i-find-proof-of-delivery.md): Easily view the photos taken by your driver at pickup and destination.
- [How do I export my delivery history?](https://help.curri.com/en/articles/4914048-how-do-i-export-my-delivery-history.md): You can easily download your delivery history in CSV format. Here is how!
- [Can I automatically notify my teammate when I book a delivery?](https://help.curri.com/en/articles/5072144-can-i-automatically-notify-my-teammate-when-i-book-a-delivery.md): The Curri app doesn't send notifications to other email addresses. Here's how to use email forwarding to keep your teammates informed.
- [How do I contact Curri for help?](https://help.curri.com/en/articles/4530808-how-do-i-contact-curri-for-help.md): You can easily reach a representative from Curri to assist you. Here's how.
- [Hotshot Deliveries: Multiple Stops](https://help.curri.com/en/articles/9157920-hotshot-deliveries-multiple-stops.md): How to book a hotshot delivery with multiple stops.
- [Curri Dedicated Routes](https://help.curri.com/en/articles/9397506-curri-dedicated-routes.md): Sell more and worry less with Curri Dedicated Routes.
- [Notifications sent during the lifecycle of a delivery](https://help.curri.com/en/articles/10411841-notifications-sent-during-the-lifecycle-of-a-delivery.md)
- [Driver Gratuity](https://help.curri.com/en/articles/5881409-driver-gratuity.md): A guide on how to tip your Curri driver.
- [Walmart Route Performance Scorecard](https://help.curri.com/en/articles/13704332-walmart-route-performance-scorecard.md)
- [How do I accept a freight quote?](https://help.curri.com/en/articles/5834544-how-do-i-accept-a-freight-quote.md): How do I see the quoted price? Can I accept or decline a freight quote?
- [How long do I have to accept a freight quote?](https://help.curri.com/en/articles/5834557-how-long-do-i-have-to-accept-a-freight-quote.md): Do freight quotes expire? Can I wait a couple days to accept a freight quote?

### Help for Drivers

- [Driver Community Guidelines](https://help.curri.com/en/articles/6076554-driver-community-guidelines.md): Curri Community Guidelines
- [Sexual Harassment Prevention Policy](https://help.curri.com/en/articles/5212825-sexual-harassment-prevention-policy.md)
- [Drug and Alcohol Zero Tolerance Policy for Drivers](https://help.curri.com/en/articles/9927964-drug-and-alcohol-zero-tolerance-policy-for-drivers.md)
- [Help requests](https://help.curri.com/en/articles/8494418-help-requests.md): Having a problem on a delivery? Submit a Help Request right from the Curri Driver app.
- [Welcome to Curri](https://help.curri.com/en/articles/11186926-welcome-to-curri.md): You’re now active on the Curri platform. Let's walk through everything you need to know to handle your first delivery like a pro.
- [📚 Magic in Every Mile: What It Means at Curri](https://help.curri.com/en/articles/11386308-magic-in-every-mile-what-it-means-at-curri.md)
- [Why am I no longer receiving "New Delivery Opportunity" emails?](https://help.curri.com/en/articles/15348090-why-am-i-no-longer-receiving-new-delivery-opportunity-emails.md): Curri has stopped sending new delivery opportunity email notifications to carriers. Learn what changed, what stays the same, and how you'll still be notified about new jobs.
- [Waitlist FAQ](https://help.curri.com/en/articles/12100790-waitlist-faq.md): I've signed up and am currently on the waitlist! What does that mean? How long is it? How do I get off the waitlist faster?
- [Curri Tip Policy](https://help.curri.com/en/articles/15851635-curri-tip-policy.md): This article explains how gratuities work on the Curri platform — how they're collected, who receives them, and what drivers can and cannot do regarding tips.
- [How to contact Curri Support](https://help.curri.com/en/articles/6206970-how-to-contact-curri-support.md)
- [Enable location tracking](https://help.curri.com/en/articles/7109429-enable-location-tracking.md): Learn how to turn on location tracking in the Curri Driver app so you can go active and start claiming deliveries.
- [How do I sign up to drive with Curri?](https://help.curri.com/en/articles/4616250-how-do-i-sign-up-to-drive-with-curri.md)
- [What is required to be a driver?](https://help.curri.com/en/articles/4616263-what-is-required-to-be-a-driver.md): What is the background check process and requirements?
- [What's expected of me when driving with Curri?](https://help.curri.com/en/articles/4746296-what-s-expected-of-me-when-driving-with-curri.md)
- [How do I log in to the driver app?](https://help.curri.com/en/articles/4632690-how-do-i-log-in-to-the-driver-app.md)
- [Why Staying Active Matters](https://help.curri.com/en/articles/4820326-why-staying-active-matters.md): Stay Active, Stay Ready – Never Miss a Delivery Opportunity
- [How do I update my phone number?](https://help.curri.com/en/articles/4820036-how-do-i-update-my-phone-number.md): Got a new phone number and need to change the phone number on your Curri driver account? We got you covered!
- [Driver Profile: Vehicle, Accessories, Capabilities.](https://help.curri.com/en/articles/6020669-driver-profile-vehicle-accessories-capabilities.md): Update your driver profile to include your capabilities and your vehicle's accessories to match deliveries with special requirements.
- [Troubleshooting driver login issues](https://help.curri.com/en/articles/4945234-troubleshooting-driver-login-issues.md)
- [Small Vehicle Payload Details](https://help.curri.com/en/articles/6325658-small-vehicle-payload-details.md): If you’ve been assigned to take a car-load-sized delivery through the Curri app, there may not be load details listed. Here's why.
- [Compliance safety training for drivers](https://help.curri.com/en/articles/10628064-compliance-safety-training-for-drivers.md)
- [Frequently Asked Questions about Prop 22](https://help.curri.com/en/articles/9927963-frequently-asked-questions-about-prop-22.md)
- [1099 Tax Form FAQ](https://help.curri.com/en/articles/4757878-1099-tax-form-faq.md): Common questions about the 1099-NEC you'll receive from Curri after earning more than $600 in a single year.
- [Driver Payout: General & Setup](https://help.curri.com/en/articles/7150682-driver-payout-general-setup.md): Explore how driver pay is determined, when drivers are paid, and how drivers are paid.
- [Payout Increases](https://help.curri.com/en/articles/4632677-payout-increases.md): Can my payout be increased? What can I get paid for?
- [Driver Payout: Errors & Troubleshooting](https://help.curri.com/en/articles/8475350-driver-payout-errors-troubleshooting.md): Did you know that you can fix most payout errors? Here's how!
- [Driver Payouts](https://help.curri.com/en/articles/4746386-driver-payouts.md): Explore how payouts are determined, when you are paid and how you are paid.
- [Healthcare Subsidy From Curri - Prop 22](https://help.curri.com/en/articles/9927965-healthcare-subsidy-from-curri-prop-22.md)
- [Get to Know Prop 22 at Curri](https://help.curri.com/en/articles/9927966-get-to-know-prop-22-at-curri.md)
- [What should I wear on a delivery?](https://help.curri.com/en/articles/5248126-what-should-i-wear-on-a-delivery.md)
- [Pickup & Drop-off Photos](https://help.curri.com/en/articles/4626471-pickup-drop-off-photos.md): Always take clear photos that show the condition of the shipment at pickup and drop-off.
- [How to accept a Curri Delivery.](https://help.curri.com/en/articles/5798278-how-to-accept-a-curri-delivery.md): New to Curri? Here is what to expect and how to claim your first delivery.
- [Issues at Pickup or Drop-off](https://help.curri.com/en/articles/8011825-issues-at-pickup-or-drop-off.md): If you run into an issue at pickup or drop-off, there's a solution!
- [Assigned Deliveries](https://help.curri.com/en/articles/9090973-assigned-deliveries.md): How to locate the deliveries that you are assigned to
- [Vehicle Captcha](https://help.curri.com/en/articles/9957166-vehicle-captcha.md)
- [Is Curri active in my area?](https://help.curri.com/en/articles/5610721-is-curri-active-in-my-area.md): Why is my account inactive? How can I receive more deliveries?
- [How do I update the Curri Driver App?](https://help.curri.com/en/articles/5847205-how-do-i-update-the-curri-driver-app.md): A new driver app version is out, but the app store doesn't show it
- [How do I turn on push notifications?](https://help.curri.com/en/articles/6482917-how-do-i-turn-on-push-notifications.md): Turn on push notifications to know when new deliveries are available in your area.
- [What types of deliveries are available to me as a driver?](https://help.curri.com/en/articles/5474051-what-types-of-deliveries-are-available-to-me-as-a-driver.md)
- [How do I change my vehicle or vehicle type?](https://help.curri.com/en/articles/4819997-how-do-i-change-my-vehicle-or-vehicle-type.md)
- [How do I deactivate or delete my account?](https://help.curri.com/en/articles/4626482-how-do-i-deactivate-or-delete-my-account.md): Follow these steps to deactivate or delete your account.
- [Inactive Driver Status and Reactivation Requirements](https://help.curri.com/en/articles/5968045-inactive-driver-status-and-reactivation-requirements.md): This article explains how driver accounts can become inactive on the Curri platform.
- [I signed up and haven't been approved yet](https://help.curri.com/en/articles/6136962-i-signed-up-and-haven-t-been-approved-yet.md): We are still building demand in some areas and your account will view as inactive until the demand increases.
- [Deactivated Accounts & Appeals](https://help.curri.com/en/articles/5478414-deactivated-accounts-appeals.md): Driver Account Ineligibility & Appeals
- [Can I invite or refer others to drive with Curri?](https://help.curri.com/en/articles/4632668-can-i-invite-or-refer-others-to-drive-with-curri.md)
- [Can someone else make a delivery on my behalf?](https://help.curri.com/en/articles/5798306-can-someone-else-make-a-delivery-on-my-behalf.md): Only you can use your Curri Driver account to complete deliveries.
- [How the Summer Heat can Affect your Vehicle](https://help.curri.com/en/articles/6229085-how-the-summer-heat-can-affect-your-vehicle.md): As the temperature rises, it's a good idea to get your vehicle ready for the summer heat.
- [Delivery canceled or unassigned from a delivery](https://help.curri.com/en/articles/8011893-delivery-canceled-or-unassigned-from-a-delivery.md)
- [Why can't I claim more than one delivery?](https://help.curri.com/en/articles/8386772-why-can-t-i-claim-more-than-one-delivery.md): Let's look at why our system doesn't allow drivers to claim multiple deliveries at once.
- [Confirming a Scheduled Delivery](https://help.curri.com/en/articles/9015475-confirming-a-scheduled-delivery.md): Scheduled deliveries must be confirmed by the assigned driver 1-hour ahead of pickup.
- [8 Tips for Driving in Bad Weather](https://help.curri.com/en/articles/6907886-8-tips-for-driving-in-bad-weather.md): Driving in Bad Weather? Get some tips from our team.
- [Driver FAQ](https://help.curri.com/en/articles/12140229-driver-faq.md): What should proof of delivery photos look like? What happens if I need to wait for pickup? and other common driver questions.
- [Your Driver or Carrier Scorecard](https://help.curri.com/en/articles/14820523-your-driver-or-carrier-scorecard.md): Driver Scorecard
- [What is a Route or Dedicated service?](https://help.curri.com/en/articles/5992692-what-is-a-route-or-dedicated-service.md): Understand our dedicated route service
- [Curri Dedicated Driver Violation & Ban Policy](https://help.curri.com/en/articles/6803801-curri-dedicated-driver-violation-ban-policy.md)
- [How to Run a Route: Dedicated Service](https://help.curri.com/en/articles/8476941-how-to-run-a-route-dedicated-service.md): Everything you need to know about running a Dedicated Service route with Curri.
- [How to Run a Route](https://help.curri.com/en/articles/10502487-how-to-run-a-route.md): This guide is for drivers who have accepted a route.
- [Route Driver Guidelines](https://help.curri.com/en/articles/11563134-route-driver-guidelines.md): To ensure professional, safe, and efficient service, all route drivers are expected to adhere to the following guidelines:
- [Batch Payouts: How They Work & When You Get Paid](https://help.curri.com/en/articles/15851898-batch-payouts-how-they-work-when-you-get-paid.md)
- [Getting Started with the Carrier Portal](https://help.curri.com/en/articles/7176366-getting-started-with-the-carrier-portal.md): Learn how to access and get familiarized with the Carrier Portal: Who uses it and what they can do.
- [Carrier Insurance Requirements](https://help.curri.com/en/articles/7913270-carrier-insurance-requirements.md): Curri's minimum insurance requirements and Loss Waiver Program for carriers.
- [Carrier Profile](https://help.curri.com/en/articles/7177567-carrier-profile.md): What is the carrier profile? How do I access it? How do I update it with new information?
- [How Carrier Payouts are Determined](https://help.curri.com/en/articles/7177206-how-carrier-payouts-are-determined.md): Updating payout information, how payouts are determined, and how carriers and their drivers are paid.
- [Location Tracking: Carriers](https://help.curri.com/en/articles/7178027-location-tracking-carriers.md): Delivery progress tracking is a major feature for our customers. All drivers must keep tracking enabled throughout the delivery.
- [Carrier Bidding & Instant Claim: Assigning Vehicles and Drivers](https://help.curri.com/en/articles/6746014-carrier-bidding-instant-claim-assigning-vehicles-and-drivers.md): How carriers can bid on available deliveries or claim now.
- [Adding and Editing Carrier Drivers and Vehicles](https://help.curri.com/en/articles/7177677-adding-and-editing-carrier-drivers-and-vehicles.md): Adding and editing carrier drivers and vehicles is easy via your Carrier Portal Profile.
- [Carrier Safety and Base Expectations](https://help.curri.com/en/articles/7169525-carrier-safety-and-base-expectations.md): How Curri prioritizes safety and meets standards.
- [Carrier Registration](https://help.curri.com/en/articles/7177127-carrier-registration.md): Learn how to sign up with Curri as a Carrier.
- [Carrier Guide Wrap-Up and Support](https://help.curri.com/en/articles/7178081-carrier-guide-wrap-up-and-support.md): Conclusion of Carrier Guide and how to get support when you need it.
- [Not getting carrier login code via email?](https://help.curri.com/en/articles/7974088-not-getting-carrier-login-code-via-email.md): The fix may be a simple one!
- [In-app control for carrier owners](https://help.curri.com/en/articles/8532234-in-app-control-for-carrier-owners.md): Carrier Mobile is here!
- [Notifications for Carriers: Bidding](https://help.curri.com/en/articles/8890577-notifications-for-carriers-bidding.md)
- [Using the Curri Driver App: Carrier Drivers](https://help.curri.com/en/articles/9280290-using-the-curri-driver-app-carrier-drivers.md): When you drive with Curri, you will use the Curri Driver app throughout all deliveries. Here is how for carrier drivers!
- [Carrier Payout Guide](https://help.curri.com/en/articles/14757969-carrier-payout-guide.md)
- [Occupational Accident Insurance](https://help.curri.com/en/articles/5212802-occupational-accident-insurance.md)
- [Motor Vehicle Requirements and Criminal Record](https://help.curri.com/en/articles/5423514-motor-vehicle-requirements-and-criminal-record.md)
- [Download the Curri Driver app](https://help.curri.com/en/articles/8337298-download-the-curri-driver-app.md)

### Technical Resources

- [API documentation](https://help.curri.com/en/articles/5272952-api-documentation.md)

## Español

### Help for Drivers

- [Solicitud de Ayuda](https://help.curri.com/es/articles/8494418-solicitud-de-ayuda.md): ¿Tienes algún problema con una entrega? Envía una solicitud de ayuda directamente desde la app Curri Driver.
- [Aumentos de Pago](https://help.curri.com/es/articles/4632677-aumentos-de-pago.md): Cómo y cuándo solicitar aumentos salariales por problemas de entrega inesperados.
- [Pago a Conductores: Errores y Solución de Problemas](https://help.curri.com/es/articles/8475350-pago-a-conductores-errores-y-solucion-de-problemas.md): ¿Sabías que puedes resolver la mayoría de los errores de pago tú mismo?
- [Pagos a los Conductores](https://help.curri.com/es/articles/4746386-pagos-a-los-conductores.md): Descubra cómo se determinan los pagos, cuándo se le paga y cómo se le paga.
- [Fotos en la Recolección y la Entrega](https://help.curri.com/es/articles/4626471-fotos-en-la-recoleccion-y-la-entrega.md): En las entregas sin contacto, las fotos de alta calidad son un requisito como prueba de entrega y te protegen de problemas que puedan retrasar el pago.
- [Cómo Alto el Calor del Verano Puede Afectar tu Vehículo](https://help.curri.com/es/articles/6229085-como-alto-el-calor-del-verano-puede-afectar-tu-vehiculo.md): A medida que suben las temperaturas, es una buena idea preparar tu vehículo para el alto calor del verano.
- [Cómo hacer una ruta: Servicio dedicado](https://help.curri.com/es/articles/8476941-como-hacer-una-ruta-servicio-dedicado.md): Todo lo que necesitas saber sobre cómo realizar una ruta de Servicio Dedicado con Curri.
- [Cómo hacer una ruta](https://help.curri.com/es/articles/10502487-como-hacer-una-ruta.md): Esta guía es para conductores que han aceptado una ruta.