Curri works best when every driver delivers with professionalism, safety, and reliability. To protect the customer experience — and fairness across the driver community — we track violations when expectations aren’t met. Drivers who follow the rules should never be impacted by those who don’t.
This guide outlines what causes violations, how they’re handled, and how to avoid them.
Why Violations Exist
To keep the platform safe, professional, and reliable.
To protect customer experience and maintain trust.
To hold all drivers to the same standards of fairness.
What Can Lead to a Violation
Violations fall into several categories. Here are examples:
Professionalism Violations
Rude behavior toward customers or Curri staff.
Inappropriate attire (pajamas, slippers, visibly dirty clothing).
Property damage or messy handoffs.
Assignment Violations
Self-unassigning after accepting a job (without valid reason).
Using the wrong or unfit vehicle.
Ignoring delivery notes or improperly securing cargo.
Punctuality Violations
Being significantly late without communicating.
Not confirming a scheduled delivery one hour in advance.
Delaying the start of a rush job after claiming it.
Communication Violations
Failing to update Curri or the customer about delays.
Ignoring key instructions in notes.
Contacting the customer about payment or Curri policies.
Safety Violations
Driving with an expired license or unregistered vehicle.
Unsafe loading or handling that risks accidents.
Ignoring safety regulations during transport.
Fraud and Misconduct
Holding cargo for ransom or extra payment.
Delivering to the wrong location intentionally.
Submitting fake proof-of-delivery.
Severe misconduct (e.g., fraud, threats, intoxication) leads to an immediate permanent ban.
What Happens When You Get a Violation
One Violation:
You’ll be notified through email or in-app message. Coaching may follow. The violation remains active for 14 days.Three Active Violations:
If you have three violations at the same time, you’ll enter ban review. This may lead to temporary or permanent deactivation.
What Triggers an Immediate Ban
Some actions are so serious they result in permanent removal without warning. These include:
Showing up under the influence of drugs or alcohol.
Threatening or physically confronting customers or staff.
Causing major property damage due to careless handling.
These types of behavior break trust and will not be tolerated.
How Long Violations Stay on Your Record
Violations automatically expire after 14 days if no additional violations are added during that time.
If a third violation is received before others expire, ban review is triggered.
Additional Notes on Violations
Multiple violations on the same job may be grouped into one review.
You cannot swap out or remove a violation unless Curri confirms it was issued in error.
Each violation is reviewed independently to ensure fairness.
How to Avoid Violations
Read pickup and drop-off instructions carefully.
Always update your ETA if running behind.
Never self-unassign unless it’s a true emergency.
Keep your vehicle clean and professional.
Contact Support early when you run into a problem.
Final Tip:
Violations aren’t just warnings — they impact your ability to stay on the platform and get future work. Stay professional, stay prompt, and stay in touch.