Why the Scorecard Matters
The scorecard helps make sure routes run smoothly every day.
It allows us to:
Keep routes reliable for stores and customers
Reward strong performance
Identify where support or improvement is needed
Create more opportunity for drivers who consistently perform well
Your score directly impacts your ability to stay on a route and receive additional route opportunities.
How Your Performance Is Measured
Your overall score is based on four key metrics, each weighted toward your overall score.
The first three metrics each have a performance goal of greater than 99%.
1. Completed Assigned Routes
Goal: >99% | Weight: 15% of overall score
This measures whether you show up and complete all assigned routes.
To meet this metric:
You must show up for your assigned route
You must not drop or call out of a route
You must complete the route as assigned
If you need to call out, you must provide more than 48 hours notice
If a route is dropped or a same-day call out occurs without proper notice, it will impact this metric.
2. On-Time
Goal: >99% | Weight: 15% of overall score
This measures whether you are checked into the Nash app on time.
To meet this metric:
You must be checked into the Nash app by 9:45 AM
Late check-in will impact this metric.
Being on time helps ensure stores load efficiently and routes leave on schedule.
3. Completed Orders (Most Important)
Goal: >99% | Weight: 60% of overall score
This measures whether all assigned orders are delivered.
To meet this metric:
All assigned orders must be delivered
No packages should be returned unless approved
This is the most important metric because it directly impacts customer experience. That's why it carries the largest weight of your overall score.
4. Drops Per Hour
Average: ~6.5 drops per hour | Weight: 10% of overall score
This measures your delivery pace — the average number of delivery stops (drops) you complete per hour while on route.
What to know about this metric:
The average across drivers is around 6.5 drops per hour
Keeping your pace at or above the average helps your score
Drops per hour reflects how efficiently you work through your route while still delivering every order safely and accurately.
Performance Tiers
Tier | Overall Performance | What It Means |
Excellent | 99% and above | More likely to keep assigned route. Prioritized for additional route opportunities. Considered highly reliable. |
Good | 95% – 98% | Likely to keep assigned route. Opportunity to improve into Excellent for more route access. |
Needs Improvement | 90% – 94% | Placed under performance review. Must show improvement within the next week to remain on the route. |
How to Stay in Excellent
Show up for every assigned route
Check into Nash at 9:45 AM
Deliver all assigned orders
Keep a steady delivery pace (around 6.5 drops per hour)
Communicate early if issues arise
Consistency is key. Small misses can impact your overall score, but steady improvement keeps you on track.