Canceling a delivery is simple and can be completed in just a few steps through your Curri account.
Cancellation Fees
Please note that cancellation fees may apply depending on your delivery type and timing. The following criteria determine whether a fee will be charged:
Rush or Scheduled Deliveries: Cancellations requested more than 5 minutes after a driver has been assigned
Scheduled Deliveries: Cancellations requested less than 60 minutes before a scheduled pickup (between 8:00 AM and 7:00 PM) or after 7:00 PM for deliveries scheduled between 8:00 PM and 8:00 AM
Cancellation fees compensate drivers for reserving their time and reflect the vehicle type you originally selected.
Vehicle Type | Cancellation Fee |
Car, SUV, Truck, Pipe Rack, Hitch, Sprinter Van, and Cargo Van | The smaller of: 25% of the delivery total or $50 |
Box Trucks and Box Trucks with Liftgates | $60 |
Stakebeds, Opendecks, and Trailers | $250 |
Flatbed and Dry Van | $250 |
How to Cancel Your Delivery
Follow these steps to cancel your delivery:
Log in to your Curri account at app.curri.com/login
Click Delivery History in the left navigation menu
Locate the delivery you wish to cancel and click the Actions dropdown menu
Select Cancel Delivery from the dropdown
Select the cancellation reason from the provided options
Click Cancel Delivery to confirm, then click OK to complete the action
Your delivery cancellation has been processed successfully.