Curri is committed to providing a marketplace where shippers can connect with independent delivery service providers offering safe, professional, and dependable delivery services.
To remain eligible to access delivery opportunities on the Curri platform, delivery service providers are expected to meet the standards outlined in these Community Guidelines. Curri may review delivery activity when concerns arise regarding delivery quality, professionalism, safety, or compliance with these Guidelines. Repeated or serious issues may affect continued eligibility to access delivery opportunities on the platform, including account deactivation.
Professionalism
Delivery service providers are expected to conduct themselves professionally while performing deliveries through the Curri platform.
This includes:
Communicating respectfully with customers, site contacts, and Curri staff
Completing pickups and deliveries professionally
Treating customer property with care
Leaving delivery locations clean and undamaged
Avoiding behavior that interferes with the successful completion of a delivery
Delivery Standards
When a delivery service provider accepts a delivery opportunity, the expectation is that the delivery will be completed unless circumstances require cancellation.
Delivery service providers are expected to:
Review pickup and delivery instructions before beginning a delivery
Arrive with the appropriate vehicle and any required accessories
Secure cargo appropriately for safe transport
Follow pickup and delivery instructions
Complete all assigned stops on multi-stop deliveries
Deliver all assigned items
Show up for scheduled deliveries
Be reliable and avoid repeatedly canceling or unassigning from deliveries after accepting them.
Repeated delivery quality concerns may affect continued eligibility to access delivery opportunities.
Communication
Clear communication helps prevent delivery issues and improves the delivery experience.
Delivery service providers are expected to:
Review delivery notes carefully before beginning a delivery
Contact Curri Support when assistance is needed during a delivery
Avoid discussing disputes or payment matters with customers
Communicate professionally with customers and Curri staff
Safety
Safety is a shared responsibility and is essential to maintaining access to the Curri platform.
Delivery service providers are expected to:
Maintain Required Qualifications
Maintain a valid driver's license, vehicle registration, and insurance
If operating as a motor carrier, maintain an active DOT registration and an acceptable safety rating
Perform Deliveries Safely
Follow all applicable traffic laws
Secure cargo appropriately to prevent damage or loss
Operate vehicles safely at all times
Wear any required personal protective equipment or site-specific safety attire when applicable (such as hard hats, long pants, or closed-toe shoes)
Serious Issues
Certain incidents may result in an immediate review due to safety, professionalism, or marketplace integrity concerns, including:
Providing false or misleading information
Threatening, abusive, or harassing behavior
Inappropriate conduct toward customers, site contacts, or Curri staff
Serious negligence resulting in cargo or property damage
Incidents involving personal injury
Abuse or misuse of the Curri platform
Fraud or other serious financial misconduct
Operating while impaired by drugs or alcohol, or credible reports of impairment while performing deliveries
Serious incidents may result in permanent loss of eligibility to access delivery opportunities on the platform.
Final Note
Curri's goal is to maintain a trusted marketplace through clear standards, transparent account feedback, and fair review processes. Delivery service providers who consistently provide safe, reliable, and professional service are more likely to remain eligible to access delivery opportunities through the Curri platform.