This guide explains Curri’s Delivery Service Provider Community Guidelines (the “Community Guidelines”), which all delivery service providers accessing the Curri platform are expected to adhere to help maintain the safe, professional, and reliable environment that platform users expect.
Curri is committed to providing a platform through which shippers may connect with delivery service providers offering safe, professional, and dependable delivery services. To be eligible to participate on the platform, delivery service providers must satisfy the standards outlined in these Community Guidelines.
In the event of potential performance concerns, Curri may communicate feedback regarding applicable expectations and may conduct additional review. More serious, repeated, or unresolved issues may result in further action, including account deactivation and access to the platform.
Professionalism
Delivery Service providers on the Curri platform are a professional delivery network. They are expected to:
Communicate respectfully with customers, site contacts, and Curri staff
Maintain a clean, presentable vehicle
Complete handoffs carefully and professionally
Avoid bringing unrelated items that interfere with deliveries
Leave customer sites clean and undamaged
If professionalism concerns arise, Curri may follow up with a review of your account.
Delivery & Assignment Expectations
Once a driver accepts a delivery, they are responsible for completing it as assigned.
They should:
Review pickup and drop-off notes carefully
Arrive in the correct vehicle with required accessories
Secure all materials safely
Follow all loading and unloading instructions
Complete every stop on multi-stop deliveries
Deliver all assigned items
Repeated issues (such as frequent driver cancellations or incomplete deliveries) may lead to a review of your account.
Communication
Clear communication helps prevent delivery issues. Drivers are expected to:
Notify Curri Support as soon as possible if delays or problems occur
Follow all instructions in the delivery notes
Contact Curri Support before contacting the customer when issues arise
Avoid discussing disputes or payment issues with customers
If communication issues occur, Curri may review your account.
Safety
Safety is Curri’s highest priority.
Delivery service providers must:
Maintain a valid driver’s license, registration, and insurance
In the case of Motor Carriers, maintain an active and valid DOT registration and an acceptable safety rating
Follow all local driving laws
Secure cargo properly to prevent spills or damage
Drive and communicate safely at all times
Attire needed to perform the job safely (e.g., hard hats, long pants, close-toed shoes, etc.)
If safety issues occur, Curri may review your account.
Account Standing (Coaching + Performance Review)
Curri monitors delivery quality to support driver success and ensure a strong customer experience. Most performance-related concerns are reviewed through a weekly coaching process, which may include topics such as:
Cancellations after accepting a delivery
Scheduled delivery failures
Using the wrong vehicle or missing required accessories
Cargo securing or loading issues
Incomplete multi-stop deliveries
Missed delivery instructions or customer requests
Poor delivery experience feedback
Delivery service providers may receive coaching updates when the Curri team identifies areas to improve.
Serious Issues (Immediate Review)
Certain behaviors require immediate review due to safety, professionalism, or trust concerns, including:
Dishonesty or submitting false information
Threatening, rude, or abusive behavior
Serious negligence causing cargo or property damage
Third-party injury incidents
Abuse or misuse of the Curri system
Serious financial misconduct
These issues may result in an account review after one incident
Metrics Not Used for Enforcement
Curri does not take action based solely on low-confidence GPS or timing signals, such as:
Late to pick up or drop off
Not moving toward pickup or drop-off
Tracking disabled
Wrong-way navigation signals
Delivery service providers are encouraged to stay on schedule, but these signals alone are not used to determine account outcomes.
How to Stay in Good Standing
To maintain strong performance on Curri:
Read pickup and drop-off instructions carefully
Communicate early when issues come up
Avoid driver cancellations unless it’s a true emergency
Use the correct vehicle and required accessories
Secure cargo properly to prevent damage or spill
Stay professional with customers and site contacts
Final Note
Curri’s goal is to help delivery service providers succeed through clear expectations, consistent coaching, and fair review processes. Staying reliable, professional, and communicative is the best way to continue receiving delivery opportunities on the platform.