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Help Requests

Having a problem on a delivery? Send a Help Request right from the Curri Driver app.

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Written by Team Curri
Updated this week

Need help on a delivery? Submit a Help Request to get fast support. Answer a few quick questions in the app and our team will assist you.

What's a Help Request?

Help Requests let you quickly notify our support team and get assistance with a delivery. Just answer a few quick questions and we’ll take it from there.

Types of Help Requests

Name

When to Use It

Waiting
Over 30 mins for Cars/SUVs, Trucks, Cargo Vans or Sprinter Vans

Use if you wait over 30 minutes at a stop. You may be eligible for compensation.

Waiting

Over 60 mins for all Box Trucks and larger

Use if you wait over 60 minutes at a stop. You may be eligible for compensation.

Customer canceled

If the customer tells you they want to cancel the delivery.

Incorrect address

Use when the address is wrong. Get help finding the correct address or updating it.

Delivery Not Advancing

If the app won’t move you forward in the delivery process. Submit your stop info here.

More weight than quoted

If the delivery weighs more than described, request compensation or unassign the delivery. Note: Only substantial weight differences qualify.

Location closed

If the location is closed when you arrive.

Materials rejected

If materials are damaged at drop-off or rejected by the receiver.

Overnight hold

If the drop-off is closed and the receiver asks you to hold the delivery overnight.

Loading and/or Unloading

If asked to hand load or unload items over 100 lbs. Compensation may already be included in your payout.

Items damaged

If an item is damaged at pickup.

Payload Won't Fit

If the payload won’t fit in your vehicle at pickup.

Order Issues

Any other issues with the order at pickup or drop-off.

Customer Unresponsive

If you can’t reach the customer at pickup or drop-off.


✅ Submitting a Help Request ensures issues are logged and resolved quickly—and helps us support you better on the road.

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