Need help on a delivery? Submit a Help Request to get fast support. Answer a few quick questions in the app and our team will assist you.
What's a Help Request?
Help Requests let you quickly notify our support team and get assistance with a delivery. Just answer a few quick questions and we’ll take it from there.
Types of Help Requests
Name | When to Use It |
Waiting | Use if you wait over 30 minutes at a stop. You may be eligible for compensation. |
Waiting Over 60 mins for all Box Trucks and larger | Use if you wait over 60 minutes at a stop. You may be eligible for compensation. |
Customer canceled | If the customer tells you they want to cancel the delivery. |
Incorrect address | Use when the address is wrong. Get help finding the correct address or updating it. |
Delivery Not Advancing | If the app won’t move you forward in the delivery process. Submit your stop info here. |
More weight than quoted | If the delivery weighs more than described, request compensation or unassign the delivery. Note: Only substantial weight differences qualify. |
Location closed | If the location is closed when you arrive. |
Materials rejected | If materials are damaged at drop-off or rejected by the receiver. |
Overnight hold | If the drop-off is closed and the receiver asks you to hold the delivery overnight. |
Loading and/or Unloading | If asked to hand load or unload items over 100 lbs. Compensation may already be included in your payout. |
Items damaged | If an item is damaged at pickup. |
Payload Won't Fit | If the payload won’t fit in your vehicle at pickup. |
Order Issues | Any other issues with the order at pickup or drop-off. |
Customer Unresponsive | If you can’t reach the customer at pickup or drop-off. |
✅ Submitting a Help Request ensures issues are logged and resolved quickly—and helps us support you better on the road.