What are help requests?
Help requests are your way to quickly notify our service team and get assistance on delivery. All you need to do is answer a few quick questions.
Types of Help Requests
Name | When to use it |
Waiting over 30 mins ((Cars/SUV's, Trucks, Cargo Van, Sprinter Van)
Waiting over 60 mins (Box Truck and larger) | If you are waiting over 30 mins or 60 mins (depending on vehicle type) at a stop you can report to us to potentially receive compensation for your time |
Customer canceled | If the customer communicates to you that they wish to cancel the delivery |
Incorrect address | When the address you were given is wrong you can use this to inform us of the new address or get help finding it |
Delivery Not Advancing | When the app will not move you forward in the delivery process you can submit your stop information here |
More weight than quoted | If the delivery is more weight than described to you in the claim and you would like to be compensated for the extra weight or unassign from the delivery |
Location closed | If the location is closed when you arrive |
Materials rejected | If there is damage to the material at drop off or the receiver rejects the material at drop off |
Overnight hold | If the drop-off is closed at the end of the day and the receiver asks for you to hold the delivery overnight |
Loading and/or Unloading | If you are asked to hand load and/or unload over 100lbs |
Items damaged | If an item is damaged at pick up |
Payload Won't Fit | If the payload will not fit in your vehicle at pickup |
Order Issues | If there are any issues with the order at pickup and/or dropoff |
Customer Unresponsive | If you are unable to reach the customer at pickup and/or dropoff |