This policy requires that any driver reported to be under the influence of drugs or alcohol while providing delivery services will have their access to our platform immediately suspended.
Immediate Suspension: If we receive a report from anyone who reasonably suspects that a driver is impaired, that driver will be suspended from the platform while we investigate.
Reporting Violations: It’s crucial that reports of impairment are made in good faith. If someone falsely reports a driver knowing the claim is untrue, that person may also face suspension.
Investigation Process: After a suspension, we will conduct a thorough investigation to determine the validity of the report before deciding on the driver's access to the platform.
Why This Matters:
Safety First: This policy is in place to protect the safety of everyone using our services.
Responsible Driving: We encourage all drivers to be responsible and ensure they are fit to drive before accepting any rides or deliveries.
What Should You Do?
If You Suspect Impairment: If you see something concerning while on the job, please report it immediately through our app or by any company-approved method.
Stay Informed: Familiarize yourself with our policies to ensure a safe experience for all.
For any questions or further clarification, feel free to reach out to our support team at [email protected]. Thank you for helping us keep our community safe!