Walmart requires all incomplete stops to be returned to the store by 10:00 PM local time. Any package you bring back counts as a return. Here's what matters most on a Walmart route and how to finish on time, every time.
This article applies to drivers on Walmart routes. For a full breakdown of how your score is calculated, see the Walmart Route Performance Scorecard.
Key Times
Time | What to Do |
Scheduled start time | Be checked in on the Nash app |
9:45 PM | Finish your current delivery and head back to the store |
10:00 PM | Be at the store with all undelivered packages |
10:00 – 11:00 PM | Emergency drop-off only, at the Customer Service Desk |
What Affects Your Score
Four things are tracked on every Walmart route.
Metric | What We Expect |
Arrival | Checked in on Nash at or before your scheduled start time. Arriving late delays loading and puts you behind before your first stop. |
End time | Deliveries done by 9:45 PM and back at the store by 10:00 PM. |
Drops per hour | A steady, consistent pace from your first stop to your last. |
Unattempted returns | Kept to an absolute minimum. Attempt every stop you can. |
Unattempted returns have the biggest impact on your score. Packages that come back without a delivery attempt hurt the customer experience. Drivers whose scores drop may be removed and replaced on their routes.
Your Route, Step by Step
Before your route
Confirm your route in Nash as soon as it's assigned.
Plan to arrive early enough to check in on time.
Check in on the Nash app when you arrive at the store.
Review your stops so you know where your route ends.
During your route
Run your stops in the order assigned.
Keep a steady pace and limit long breaks between stops.
Take clear proof-of-delivery photos at every stop.
If you're running behind, reply to Curri Support right away.
Respond to check-in messages from Curri Support.
End of route
At 9:45 PM, finish your current delivery and head back to the store.
Be at the store by 10:00 PM.
Return all undelivered packages to the store.
Mark every returned package as returned in Nash before you end your route.
If You Can't Make It Back by 10 PM
Contact Curri Support as soon as you hit a major delay. The earlier you tell us, the more we can do.
Situation | What to Do |
Major delay early in your route | Contact Curri Support right away. We can send a rescue driver to help finish your route. |
Vehicle problem on route | You can switch to another vehicle, like a personal vehicle, to finish deliveries or bring packages back. Let Curri Support know if you switch. |
Arriving between 10 and 11 PM | Bring packages inside to the Customer Service Desk for an emergency drop-off. Accepted until 11 PM. |
Confusion or pushback at the store after 10 PM | Stay calm and professional, and contact Curri Support right away. If needed, hold the packages overnight and return them in the morning. Let Curri Support know you're holding them. |
FAQ
Why do I need to run my stops in order?
Why do I need to run my stops in order?
Routes are planned to keep you on time and close to the store at the end of the day. Running stops out of order or backwards can leave you too far away to make it back by 10 PM.
What should I tell Curri Support if I'm running behind?
What should I tell Curri Support if I'm running behind?
Let us know about store delays, traffic, vehicle issues, or app problems. We'll also reach out if your route is trending late, so respond to those check-ins as soon as you can.
How do I contact Curri Retail Route Support?
How do I contact Curri Retail Route Support?
Send a text message to Curri Retail Route Support at +1 (888) 985-3516.