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Does the driver help load or unload my payload?
Does the driver help load or unload my payload?

Loading & unloading is an option when you book — for items lighter than 50lbs.

Updated over a week ago

When you book, you have the option to indicate if loading/unloading is required of the driver. You will find this option on the Orders page while booking.

Please note:

  • If selected, drivers will load and unload by hand. Drivers cannot operate our customers' equipment to load or unload.

  • Drivers are not expected to manually lift individual items greater than 50 lbs.

  • Heavy loads may incur additional loading/unloading fees if these are required.

For the smooth and safe delivery of heavier items:

  • Have the appropriate staff and loading equipment at the pickup location to properly load the delivery vehicle.

  • Notify your customer at the drop-off location to have the appropriate staff or unloading equipment to unload the payload.

  • Provide an accurate manifest to best inform the driver of the delivery requirements.

Please email us at [email protected] with any questions.

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