While our drivers do keep straps and (sometimes) moving blankets on hand, we're a courier service, not a moving service, so our drivers are not expected to load and unload heavier items.
Please do the following to ensure a smooth delivery experience:
Have the appropriate staff or loading equipment at the pickup location to properly load the delivery vehicle.
Notify your customer at the drop-off location to please have the appropriate staff or unloading equipment to unload the payload.
Please email us at email@example.com if you have questions regarding this.