Most deliveries go exactly as planned, and your payout already reflects that. But when something changes along the way, we want to make it easy for you to get paid fairly for it.
If anything changes on your delivery — additional heavy items, a closed location, extra mileage, and so on — let us know right away, before you tap Complete Delivery.
Sending us a message through the Help Center in the app is the only way we can review it for extra pay — and only requests that match one of the specific, eligible reasons listed below will be approved. Not every change qualifies.
What's Already Included in Your Payout
Every payout already factors in:
Standard wait time
Tolls (on the most efficient route)
Loading/unloading pay, in some cases
Requesting Additional Pay
Send us a message by going to our Help Center in the Curri Driver App.
All requests are reviewed by our team. Reach out as soon as possible during the delivery so we can look into it while the details are still fresh.
You may request additional pay for:
Wait time beyond 30 minutes (cars/SUVs, trucks, cargo van, sprinter van)
Wait time beyond 60 minutes (box truck and larger)
Customer cancellation
Hand loading/unloading of more than 100 lbs (if not already included)
Overnight holds
Location closed upon arrival
Return trips
Additional mileage due to incorrect addresses
Tolls not already included
Tolls on the most efficient route are already included in your payout. A toll adjustment is only approved if the route changes because of a significant destination change — please submit toll receipts within 48 hours of completing the delivery.
Not Eligible for a Pay Increase
Some things aren't eligible for a payout increase under normal circumstances:
Wait time under 30 minutes
Additional items/orders, unless there's a significant weight difference
Loading/unloading that's already included in your original payout
Extra mileage or costs caused by traffic, weather, or other market conditions
Timing Matters
We can review a request for additional pay any time, but we prefer to hear from you as soon as you know something's changed — or at the latest, by the time you complete the delivery in the app.
The sooner you reach out, the easier it is for us to verify what happened and get your payout updated.
How to Submit a Request
Open the Curri Driver App.
Go to the Help Center and send us a message.
Include as much detail as you can — it helps our team make the right call.