Payouts include traffic, weather, wait time and tolls. You may request additional pay for specific reasons. Request these payments before tapping Complete Delivery whenever possible.
Payout Calculation
Payouts are based on multiple factors including market conditions such as traffic and weather. Payouts automatically include:
standard wait time
tolls (on the most efficient route)
loading / unloading pay in some cases
Requesting Additional Pay
You can submit a request for additional pay in the Curri Driver App before completing your delivery. All requests are reviewed by our team. If you've already completed the delivery, please reach out to our team via chat or email at [email protected].
You may request additional pay for the following situations:
Wait time that exceeds 30 minutes (Cars/SUV's, Trucks, Cargo Van, Sprinter Van)
Wait time that exceeds 60 minutes (Box Truck and larger)
Customer cancelation
Hand loading/unloading of more than 100 lbs (if not already included)
Overnight holds
Location closed upon arrival
Return trips
Additional mileage due to incorrect addresses
Tolls
Tolls on the most efficient route are already included in payouts. Toll adjustments are only approved if the route changes due to a significant destination change.
Please submit toll receipts within 48 hours of delivery completion.
Ineligible for Pay Increase
Some things are not eligible for payout increase under normal circumstances:
Wait time under 30 minutes
Additional items/orders (unless there is a significant weight difference)
Loading/Unloading when it's already included in your original payout
Extra mileage or costs caused by traffic, weather, or other market conditions
Help Requests
Need to request an additional pay?
Open the Curri Driver App
Submit a Help Request before completing your delivery. It's that easy!
Approved reasons above will be honored. More info on Help Requests can be found here.
Important Note on Timing
All requests for additional payouts must be submitted before tapping “Complete Delivery” in the app.
Exceptions:
Customer cancelations
Tolls that were not automatically included in your payout
This adjustment will provide our customers with immediate and clear billing and will come into effect: January 15, 2024.