If you've followed the login instructions for the Driver App and are still having issues, please check the tips below.

Troubleshooting

I haven't received a login code.

  1. Double check the phone number you entered to log in to your account.

  2. T-Mobile Simple Choice customers: T-Mobile may block SMS messages from our toll-free numbers by default on certain plans. If you are a T-Mobile Simple Choice customer, please call T-Mobile support and ask support to unblock short codes* on your account.
    * A short code is a 5-6 digit number used for specific SMS services, e.g. sending login pass codes.

  3. Still having trouble? Please email us at [email protected]. We're quite friendly!

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