In the case of lost or damaged cargo, claims can be submitted to Curri via [email protected], or by live chat, email, or a call with your Account Manager. You can call (877) 772-8774 to be connected to your designated Account Manager.
Note: Declaring a value for your shipment while booking a delivery helps expedite your claim in the event of lost or damaged items.
What information do I need to provide to start my claim?
You will need to provide a receipt or invoice for the wholesale cost of the lost or damaged item(s).
You may be asked to provide photos, so please do not destroy or dispose of any damaged items or packaging materials until your claim has been processed.
The more information that you can provide to your Account Manager, the quicker your claim will be resolved.
How long will it take for my cargo claim to be resolved?
Claims are generally processed the same day you report them. The fastest way for your claim to be resolved is to get Curri credit. You can also request a check, which is usually received in 5-7 days.
What is the claim period?
All claims in regard to delivery experience (including cargo loss or damage) must be submitted to Curri within 30 days from the date of the delivery. Claims can be submitted to Curri via [email protected], or by live chat, email, or a call with your Account Manager.