This guide explains Curri's Delivery Service Provider Community Guidelines (the "Community Guidelines"), which delivery service providers accessing the Curri platform should adhere to in order to help maintain the safe, professional, and reliable environment that platform users expect.
Curri is committed to providing a platform through which shippers may connect with delivery service providers offering safe, professional, and dependable delivery services. To be eligible to participate on the platform, delivery service providers must satisfy the standards outlined in these Community Guidelines.
In the event of potential delivery quality or platform participation concerns, Curri may communicate feedback regarding applicable standards and may conduct additional review of the delivery activity associated with the account. More serious, repeated, or unresolved issues may affect eligibility to access delivery opportunities on the platform, including possible account deactivation.
Professionalism
Delivery service providers who choose to access the Curri platform are part of a professional delivery network. They should:
Communicate respectfully with customers, site contacts, and Curri staff
Maintain a clean, presentable vehicle
Complete handoffs carefully and professionally
Avoid bringing unrelated items that interfere with deliveries
Leave customer sites clean and undamaged
If professionalism concerns arise, Curri may follow up with a review of the delivery activity associated with the account.
Delivery & Assignment Standards
When a delivery service provider accepts a delivery request, they are responsible for completing that delivery.
They should:
Review pickup and drop-off notes carefully
Arrive in the correct vehicle with required accessories
Secure all materials safely
Follow all loading and unloading instructions
Complete every stop on multi-stop deliveries
Deliver all assigned items
Repeated issues (such as frequent driver cancellations after accepting a delivery or incomplete deliveries) may lead to a review of the delivery activity associated with the account.
Communication
Clear communication helps prevent delivery issues. Delivery service providers should:
Notify Curri Support as soon as possible if delays or problems occur
Follow the instructions included in the delivery notes
Contact Curri Support before contacting the customer when issues arise
Avoid discussing disputes or payment issues with customers
If communication concerns occur, Curri may review the delivery activity associated with the account.
Safety
Safety is Curri's highest priority.
Delivery service providers must:
Maintain a valid driver's license, registration, and insurance
In the case of Motor Carriers, maintain an active and valid DOT registration and an acceptable safety rating
Follow all local driving laws
Secure cargo properly to prevent spills or damage
Drive and communicate safely at all times
Wear attire needed to perform the delivery safely (e.g., hard hats, long pants, close-toed shoes, etc.)
If safety concerns occur, Curri may review the delivery activity associated with the account.
Account Standing (Account Feedback Review)
Curri reviews delivery activity to maintain marketplace standards and support a reliable customer experience. Most delivery quality concerns may be reviewed through a periodic account feedback process, which may include topics such as:
Cancellations after accepting a delivery
Scheduled delivery failures
Using the wrong vehicle or missing required accessories
Cargo securing or loading issues
Incomplete multi-stop deliveries
Missed delivery instructions or customer requests
Poor delivery experience feedback
Delivery service providers may receive account feedback updates when the Curri team identifies delivery activity that may affect platform eligibility.
Serious Issues (Immediate Review)
Certain behaviors may require immediate review due to safety, professionalism, or trust concerns, including:
Dishonesty or submitting false information
Threatening, rude, or abusive behavior
Serious negligence causing cargo or property damage
Third-party injury incidents
Abuse or misuse of the Curri system
Serious financial misconduct
These issues may result in an account eligibility review after a single incident.
Metrics Not Used for Enforcement
Curri does not take action based solely on low-confidence GPS or timing signals, such as:
Late to pick up or drop off
Not moving toward pickup or drop-off
Tracking disabled
Wrong-way navigation signals
Delivery service providers are encouraged to stay on schedule, but these signals alone are not used to determine account eligibility outcomes.
How to Stay in Good Standing
To maintain strong participation on Curri:
Read pickup and drop-off instructions carefully
Communicate early when issues arise
Avoid driver cancellations unless it's a true emergency
Use the correct vehicle and required accessories
Secure cargo properly to prevent damage or spills
Maintain professional interactions with customers and site contacts
Final Note
Curri's goal is to help delivery service providers succeed through clear marketplace standards, transparent account feedback, and fair review processes. Delivery service providers who maintain reliable, professional, and communicative service are more likely to remain eligible for delivery opportunities on the platform.