Curri delivers best-in-class service and support to its customers and drivers, and we expect the same commitment to professionalism, punctuality and safety from our driver community. Curri support staff are always available to assist you while on a delivery.
Curri Driver Violations
Curri is changing the way the world delivers construction and industrial supplies, and our high-quality network of drivers is leading the way. We have created a set of Community Guidelines to ensure all drivers and customers have a safe, respectful, and positive experience on Curri’s platform. Failure to adhere to these guidelines will result in a documented violation and potentially temporary or permanent loss of access to Curri’s platform.
Professionalism
The Curri Driver network represents respectful, reliable, and presentable customer service and communication. When communicating with customers, customer contacts, and Curri representatives, we expect best-in-class customer service and respectful communication. Always present yourself as a responsible professional and be courteous with a positive attitude when interacting with customers and Curri representatives.
Maintain the state of our customers' properties and public areas by leaving no damage or litter.
Consistently perform the expectations of the delivery.
Communicate with Curri and the customer when things go wrong.
Deliveries may be to active job sites or other customers, so it’s important to wear presentable and appropriate attire (e.g., closed-toe shoes) to best handle all kinds of deliveries you may take.
Professionalism violations are taken seriously. Receiving one may result in follow up from the Curri team, or may impact your continued eligibility to access the Curri platform.
Assignment Expectations
From the point of accepting a Curri assignment to the final delivery location, it is crucial to double-check all the details of the customer requests in the pickup and drop-off notes. After claiming a delivery, self-unassignment or requesting a higher payout before heading to pick up will result in a violation. Multiple self-unassignments within 14 days will result in a ban.
Curri drivers must keep tracking enabled whilst on deliveries.
Curri drivers must arrive in the vehicle requested with the requested accessories and appropriate cargo space for the delivery.
The driver must follow all loading/unloading instructions.
Drivers must safely secure the load, provide the customer with proof of photos at all locations, and attain a receipt by name.
Submitting a bid constitutes a binding agreement to complete the delivery for the offered price if it is awarded. Failure to honor an awarded bid will result in a violation and potential removal from the Curri platform.
Failure to arrive in the correct vehicle may impact your continued eligibility to access the Curri platform. Furthermore, fraudulent activity as well as withholding or conditioning the release of cargo, especially as a result of a mistake of the driver, will result in loss of access to the Curri platform.
Punctuality
Drivers must arrive on time, within the scheduled pick up and drop-off window.l! Whether it be the pickup or drop-off location, arriving at the expected time the customer has chosen is crucial to the success of the delivery. Delays to pickup and drop-off can both result in a violation.
For any reason, if there is a delay in pick up or drop off ETA’s, please contact our Curri Support team via in-app chat or via phone at 877-772-8774. If you arrive early, please be patient as the customer may not be ready until the scheduled pickup time.
Communication
When it comes to active deliveries, there are unforeseen logistics such as waiting for an order to be ready, adding an additional stop to delivery, or even being asked to assist with labor and you may have questions.
Likewise, as a driver you may also have unforeseen issues for circumstances that cause a delay in your arrival, needing assistance with your Curri app, or much more. In these circumstances please contact Curri Support via in-app chat or via phone at 877-772-8774 before contacting the customer.
We are here to help!
Safety
Curri expects all drivers in its network will treat safety as the highest priority. For any and all deliveries, all customers, Curri Drivers, and Curri team members must abide by all of our safety requirements. This includes but is not limited to:
safety in verbal communication
securing delivery materials
actively adhering to local driving laws and regulations
Violation Duration
We understand mistakes happen and a single driver violation should not reflect your future opportunities for growth while working with Curri. For that reason, a single driver violation will fall off your driver profile after 14 days. In the occurrence that a driver has three active violations, the Curri Driver will be put in ban review and may result in loss of access to the Curri platform. Banned users are not eligible for future deliveries.
Violations may be appealed. Each violation is reviewed independently, except: violations that occur on the same delivery or violations that occur as a result of concurrent deliveries.
Curri is a team, we are here to help! While on an active delivery, never hesitate to reach out to our Delivery Operations with questions via in-app chat or via phone at 877-772-8774. If you are not on an active delivery, you can reach out to our Driver Support team at [email protected] or via in-app chat.