Payout errors can be a drag, but you can actually solve most of them yourself! More often than not, payout errors are the result of account payout details either missing or entered inaccurately.
To update your details, you can head to your profile in the Curri Driver app and select the option to edit your payment method to update your payment profile.
Tap the Menu button on the top left of your app
Tap your name
Tap the pencil icon next to Payout Method.
Tap Update Your Payment Profile.
Stripe Payout Statuses
Scheduled
Payment submitted after 11 am PDT. To be processed at 11 am PDT the following business day.
Pending
Payout has not been sent yet.
In transit
Payout has been sent and is en route to deposit into the account.
Paid
Payout was deposited successfully.
Failed
Payout failed to deposit.
Canceled
Payout was canceled before it was in transit (usually done manually).
Common Issues
Drivers
Payment shows as scheduled for multiple days.
Likely needs to provide more info to Stripe, such as:
Driver’s License; DOB; SSN; EIN.
Payment failed.
Needs to update payment info; Bank temporarily not accepting transfers; Card expired, lost, or stolen.
Not seeing payment in earnings even though it says “paid”.
Payment may have been lumped together with another one
Payouts disabled and need to: Update info; accept Stripe’s TOS; make sure ID name matches name on profile; DOB, SSN or EIN.
Note: If you drive under a carrier, please discuss payment concerns with the owner of your Carrier.
Carrier Owners
Cannot see driver pay history.
Contact Curri Support to correct driver account settings within your Fleet.
Carrier not receiving driver’s pay.
Driver likely has their own Stripe account connected due to previously working on the platform. Our team will need to connect the Carrier's Stripe account to correct this. Please contact Curri Support using the chat option.