Most payout errors happen when account details are missing or incorrect. Update your payment info in the Curri Driver app under Profile → Payout Method. Check Stripe statuses, verify your card and restart the app if needed. Contact Curri Support for unresolved issues.
Payout errors can be a drag, but you can actually solve most of them yourself! More often than not, payout errors are the result of account payout details either missing or entered inaccurately.
Update Your Payment Details
To fix most payout errors, verify your payout information:
Tap the Menu (☰) button on the top left of your app.
Tap your name.
Tap the pencil icon next to Payout Method (✏️).
Tap Update Your Payment Profile.
Enter your new debit card or bank account information.
Tap Submit to complete the update.
Stripe Payout Statuses
Here's a quick guide to understanding Stripe payout statuses.
Scheduled – Payment submitted after 11 AM PDT; processed at 11 AM PDT the next business day.
Pending – Payment has not been sent yet.
In transit – Payment has been sent and is on the way to your account.
Paid – Payment deposited successfully.
Failed – Payment failed to deposit.
Canceled – Payment canceled before being sent (usually manual).
Common Issues
Drivers
Payment shows as scheduled for multiple days
Likely missing information in Stripe (Driver’s License, DOB, SSN, or EIN).
Payment failed
Update payment info, check that the bank is accepting transfers, or replace expired/lost/stolen cards.
Not seeing payment in Earnings even though it says “Paid”
Payment may be combined with another payout.
Cannot set card as default
Make sure the card is already saved on file. Edit details under Payout Method and re-submit.
Payout error displayed
If your updated info doesn’t appear correctly in the app, contact Driver Support via chat or email at [email protected]. Usually, the issue is a temporary display delay, not processing.
Stripe-specific issues
If Stripe prevents updates, contact Stripe support as a Curri contractor for assistance linking your payment method.
Troubleshooting Payment Issues:
Verify Card Eligibility – Not all cards (e.g., Cash App debit) are supported by Stripe.
Check Your Information – Ensure card number, name, and CVV are correct.
Restart the App – Log out, close, restart, and update payment info again.
Clear App Cache / Reinstall – Especially on Android; ensure the app is updated.
Note: If you drive under a carrier, discuss payment concerns with the Carrier owner.
Carrier Owners
Cannot see driver pay history.
Contact Curri Support to correct driver account settings within your Fleet.
Carrier not receiving driver’s pay.
The driver may have a personal Stripe account connected. Curri Support can connect the Carrier’s Stripe account to fix this. Contact us via chat or email at [email protected].