If there's a problem with your payout, you'll see it right away — a red banner appears front and center at the top of your Earnings dashboard or Payout details screen, with a link that takes you straight to the fix. You shouldn't have to go looking for payout errors; they come to you.
Most payout errors are quick fixes — usually just a missing or incorrect detail on your account, and you can resolve it yourself in a couple of taps.
Update Your Payment Details
Fixing most payout errors starts from your Earnings dashboard:
Open the Curri Driver App and go to your Earnings screen.
Tap Update your info on Stripe (the banner under Bank and account settings) — or, if a payout shows an error, tap the underlined link inside that red banner.
On the Bank account screen, update your personal information, add or edit a debit card or bank account, or switch your default payout method.
Confirm your changes.
Payout Statuses
Your Payout details screen now shows exactly where a payment stands, with a status and a breakdown of what's happening:
Accruing — Earnings toward your next payout period that will be sent automatically on Wednesday each week.
Failed — The payout didn't go through. Tap into it to see Payment details for the reason why.
Paid / On its way — Once a payout is sent, you'll see a confirmation ("Your payout is on its way!") naming the account it's headed to, plus a note that it will sit in pending status until it actually lands in your bank account.
Deposit times still vary by the receiving bank or debit card.
Payout Error Messages
These are the exact banners you may see, and what each one means:
"Missing account info. Complete payment settings" — You haven't added a payout method yet or Stripe requires more information to continue processing payouts.
"Missing required payment settings" — A specific payout failed because required account details are missing.
"Card error. Troubleshoot in payment settings" — A specific payout failed because of a problem with your card.
"Error with account. Please set new default" — Your current default payout method has a problem; choose a different card or bank account as your default.
Every one of these banners links directly to your Bank account settings, so you can fix the issue in a couple of taps — no digging through menus required.