Delivery Questions
What photos do I need to take at pickup and drop-off?
What photos do I need to take at pickup and drop-off?
You must take clear photos of all items at both pickup and drop-off. Photos protect you and prove the delivery was completed. Unclear or missing photos may result in delayed or withheld payment.
For more information, see Pickup and Dropoff Photos.
Do I need to get a drop-off contact or signature?
Do I need to get a drop-off contact or signature?
Yes.
For every delivery, be sure to get the name of the person you are dropping the package off with and collect their signature in the signature box provided in the Curri Driver app.
For more information, see Pickup and Dropoff Photos.
What's the fastest way to get help for my delivery?
What's the fastest way to get help for my delivery?
Submit a help request directly in the app. This flags the issue immediately to our live support team, who will work behind the scenes to correct the issue right away. For more information, check out Help Requests.
Help requests cover everything from extra wait time to unavailable contacts to changes to the delivery made by the customer. We're here to help.
Payout Questions
How much will I get paid?
How much will I get paid?
Curri shows you what you'll be paid upfront before you accept a gig.
How long will I need to wait to get paid?
How long will I need to wait to get paid?
For drivers who aren't on a carrier team, weekly Payouts go out automatically every Wednesday, with no fee. Once a payout is sent, your bank or card decides when the money shows up, and that can take longer around weekends and holidays.
Payouts over $500 are reviewed first and approved within one business day.
For more information, see Driver Payout: Payment Timing.
Can I get paid faster?
Can I get paid faster?
Yes. Use Instant Pay to get your payout right away, any day of the week, including holidays. It costs $1.00 + 1.5% per payout, not per delivery.
For more information, see Driver Payout: Fees.
I had to pay tolls. Can I get more pay to cover those?
I had to pay tolls. Can I get more pay to cover those?
Tolls on the most efficient route are already included in payouts. Toll adjustments are only approved if the route changes due to a significant destination change.
Please submit toll receipts within 48 hours of delivery completion.
For more information, see Payout Increases.
What else can I request additional pay for?
What else can I request additional pay for?
Submit a request before completing your delivery for any of the following. Our team will review the request.
Wait time that exceeds 30 minutes (Cars/SUV's, Trucks, Cargo Van, Sprinter Van)
Wait time that exceeds 60 minutes (Box Truck and larger)
Customer cancelation
Hand loading/unloading of more than 100 lbs
Overnight holds
Location closed upon arrival
Return trips
Additional mileage due to incorrect addresses
Tolls
For more information, see Payout Increases.
