1. Background
This Driver Call Outs & 3 Violation System Policy applies to all drivers that are performing delivery services on a Curri Dedicated Service route. It does not directly apply to the motor carrier under which any driver is operating. The policy is intended to provide quality assurance for the individual drivers performing routes, with the expectation that the driver’s employing or contracting motor carrier will (a) provide a replacement if/when necessary and (b) will have its carrier score impacted by any violations incurred by one of its drivers.
2. Definitions of No shows, Driver Call Outs, Scheduled time off, and Holidays
No show
A driver is a no-show when the driver fails to provide Curri with notice that they will be absent at least 72 hours before the day on which the route is scheduled.
Driver Call outs:
A driver Short Term Call Out occurs when the driver is planning in advance not to run their route for 2 days or less, due to scheduled vacation or for any other reason. An Extended Call Out occurs when the driver is planning in advance not to run their route for more than 2 days. A driver is required to provide 72 hours advance notice of a Short Term Call Out and 2 weeks advance notice to Curri of any Extended Call Out, unless the route operated by the driver is for ATD, in which case 1 month advance notice is required in all instances.
Holidays
There are different holidays throughout the year when our customers do not operate, for these specific dates Curri will inform the drivers on a route-by-route basis, with at least two weeks advance notice (or, if notified by a customer of a holiday-related closure with less than two weeks, as soon as possible after receiving the notification), so that they and their employing or contracting carrier can also plan accordingly. The Curri operations team should request this information from the Customer Success Team at least 1 month prior to the holiday.
3. Driver Replacement Responsibility
Carrier Drivers: It is the driver’s employing or contracting carrier's responsibility to provide a qualified, alternate driver when one of their contracted or employed drivers are not available to run their route, regardless of whether the unavailability is due to a Call Out, a No Show, or for any other reason. The carrier must provide Curri with notice as soon as possible of the replacement and details regarding the driver that will be filling in. The carrier is responsible to provide training and set the alternate driver up for success when covering the route. If the carrier does not have a backup driver, the carrier needs to inform Curri at least 2 weeks in advance to avoid receiving an adverse input on the carrier’s score.
4. 3-Violation system:
Implementing a 3 Violation system will help us make a Curri driver accountable for their actions that affect customer satisfaction and overall route performance. Note that in addition to a driver violation, the driver’s employing or contracting carrier’s score may be adversely impacted by the event giving rise to a violation.
A Curri driver that has been assigned a Curri Dedicated Service Route may receive a violation according to the following rules:
If the driver does not inform the Delivery Operations Routes team as soon as possible of last-minute unavailability in relation to a personal or family emergency, it may result in a violation.
If the driver does not inform the Delivery Operations Routes team of a Short Term Call Out at least 72 hours before the day of the Call Out, it may result in a violation.
If the driver does not inform the Delivery Operations Routes team of an Extended Call Out at least 2 weeks (or in the case of ATD, 1 month) prior to the first day of the Call Out, it may result in a violation.
If the driver’s carrier does not inform the Delivery Operations Routes team that they are not able to provide a backup for a driver’s Call Out at least 72 hours before the day of the Call Out, it may result in a violation for the driver.
If a driver is late to the start of a route by an hour or more, it may result in a violation.
If the driver fails to communicate their delays while on a route with either the customer or the Curri Delivery Operations Routes team, the Curri driver may receive a violation.
If a driver causes an at-fault accident, it may result in a violation or, depending on the severity, the driver may immediately be banned from the Curri Platform.
If an incident occurs that involves damage to customer property, the driver or may receive a violation or, depending on the severity, the driver may immediately be banned from the Curri Platform.
A violation may occur when a driver has an inappropriate or unprofessional verbal altercation with a customer or the Delivery Operations team.
Physical altercations initiated or participated in by a driver are not tolerated whatsoever and will result in the driver being banned from the Curri Platform immediately.