How to report an issue at pickup or drop-off
If something's keeping you from completing a stop, you no longer need to open a chat with the Help Center. Use the in-app flow instead:
On the stop screen, tap Can't complete stop.
On the What's the issue? screen, choose the category that best describes what's happening:
Order issues: Package damaged, Package not found
Delivery issues: Unable to access customer, App issues, Severe weather, Out of drive time, Mechanical issue, Safety incident, Personal emergency, Other
If you selected a package issue (Package damaged or Package not found), you'll be asked to select the specific order(s) affected from this stop's manifest.
You'll land on the Order issue screen, which confirms: "Curri support will help... your route won't change until they update it." Tap Report issue to submit it to Curri support, or Go back if you tapped in by mistake or want to pick a different category.
Once you report an issue, your route stays as-is until Curri support reviews it and updates your stop — you don't need to wait around in the app for a reply.