This guide explains what to do if your driver account becomes deactivated or you are no longer eligible to drive on the platform, including how notifications work and how to submit an appeal.
If you have received notice that you are no longer eligible to be active on our platform, you may appeal if you feel that your service through the Curri Driver app, our team, and our users has remained fully aligned with the Delivery Service Provider Community Guidelines.
Ineligibility or deactivation of your account may have also resulted from issues related to Motor Vehicle Record and Background Check Criteria, along with general violations of our Terms of Service and Driver Agreements.
Notifications & Communication
Performance Issues: Sent via push notification with delivery details
Ineligibility: Sent via SMS with reason and next steps
Please ensure that your contact information and notification settings are up to date. Repeat issues impact your ability to receive future work. Stay professional, stay prompt, and stay in touch.
Weekly Coaching & Transparency
To increase transparency and support driver success:
Any deliverer who receives notice of issues that arose on deliveries will receive weekly coaching and warning messages
Coaching messages include:
Actionable tips for improvement
Appealing a Platform Deactivation
For account deactivations, email [email protected] with:
Why do you believe the decision was incorrect
Any relevant context or extenuating circumstances
Supporting documentation or evidence
These decisions are made after careful review of all available information.