This guide explains what to do if your driver account becomes deactivated or you are no longer eligible to access delivery opportunities on the Curri platform. It also outlines how notifications work and how to submit an appeal related to specific account issues.
If you have received notice that you are no longer eligible to remain active on the platform, you may submit an appeal if you believe the activity associated with your account remained aligned with the Delivery Service Provider Community Guidelines.
Ineligibility or deactivation of your account may have also resulted from issues related to Motor Vehicle Record, Background Check Criteria, along with general violations of our Terms of Service and Driver Agreements.
Notifications & Communication
Account Ineligibility: Sent via SMS with the reason and next steps
Please ensure that your contact information and notification settings are up to date. Repeated issues may affect your eligibility to access future delivery opportunities on the platform.
Submitting an In-App Account Deactivation Appeal
After tapping the “Help Center” button, select “Send a Message.”
From there, select “Appeal Platform Deactivation,” then choose the option to complete the appeals form.
Please provide detailed information and any supporting evidence. Our team will review your submission and, if approved, your account status will be updated accordingly. Please note that appeals for account deactivations will only be reviewed if an appeals form has been submitted for our review.
Appeals submitted outside business hours (after 5:00 PM, on weekends, or on holidays) are still accepted into the system. You will receive an immediate confirmation, and a ticket will be created; however, the official review process will begin on the next business day. Appeals may take up to 14 business days to process. All decisions are made after a review of the available information.