Skip to main content
All CollectionsHelp for DriversDriver FAQ
Driver Violation & Platform Ineligibility Appeals
Driver Violation & Platform Ineligibility Appeals
Updated over 3 months ago

Violations and Ineligibility

If you have received notice that you have been issued a violation or are no longer eligible to be active on our platform, you may appeal if you feel that your service through the Curri Driver app, our team, and our users have remained fully aligned with the Driver Community Guidelines.

Ineligibility or deactivation of your account may have also resulted from issues related to Motor Vehicle Record and Background Check Criteria, along with general violations of our Terms of Service and Driver Agreements.

Appeals Process

Violations

You may appeal if you have received notice that you have been issued a violation. If you want to appeal, please use the help request workflow in-app on the specific delivery. You can then choose "Appeal violation" and give critical information:

  • Why you believe the determination was incorrect

  • A description of any extenuating circumstances or other information

  • Evidence to support your Appeal Request

Your appeal will be reviewed and violation removed if approved! If you want assistance finding the delivery, please contact the live support team to see which the specific delivery.

Platform Bans

These decisions are always taken after careful consideration of all information available to us. You may email [email protected] with critical information to appeal your ban:

  • Why you believe the determination was incorrect

  • A description of any extenuating circumstances or other information

  • Evidence to support your Appeal Request

After our team's initial outreach, you will hear a decision within three business days.

Did this answer your question?