This guide explains what to do if your driver account becomes deactivated or you are no longer eligible to access delivery opportunities on the Curri platform. It also outlines how notifications work and how to submit an appeal related to specific account issues.
If you have received notice that you are no longer eligible to remain active on the platform, you may submit an appeal if you believe the activity associated with your account remained aligned with the Delivery Service Provider Community Guidelines.
Ineligibility or deactivation of your account may have also resulted from issues related to Motor Vehicle Record, Background Check Criteria, along with general violations of our Terms of Service and Driver Agreements.
Notifications & Communication
Account Eligibility Issues: Sent via push notification with delivery details
Account Ineligibility: Sent via SMS with the reason and next steps
Please ensure that your contact information and notification settings are up to date. Repeated issues may affect your eligibility to access future delivery opportunities on the platform.
Account Updates & Transparency
To increase transparency and provide visibility into account status:
Any driver who receives notice of issues related to deliveries may receive weekly account updates.
Updates may include:
Information related to account status
General guidance related to marketplace standards
Submitting an In-App Appeal
After tapping the “Help Center” button, select “Submit an Appeal.”
There, you can provide details and any supporting evidence explaining why the issue should be reconsidered. Our team will review the submission and, if approved, the account record will be updated accordingly.
Appealing a Platform Deactivation
For account deactivations, email [email protected] with the following:
Why you believe the decision was incorrect
Any relevant context or extenuating circumstances
Supporting documentation or evidence
All decisions are made after a review of the available information.