Help for Drivers
The Hub for Curri Drivers... How do I sign up to drive? When will I get paid? And more!
79 articles
- Driver Community GuidelinesCurri Community Guidelines
- Sexual Harassment Prevention Policy
- Drug and Alcohol Zero Tolerance Policy for Drivers
- Help requestsHaving a problem on a delivery? Submit a Help Request right from the Curri Driver app.
- Welcome to CurriYou’re now active on the Curri platform. Let's walk through everything you need to know to handle your first delivery like a pro.
- 📚 Magic in Every Mile: What It Means at Curri
- Waitlist FAQI've signed up and am currently on the waitlist! What does that mean? How long is it? How do I get off the waitlist faster?
- Why am I no longer receiving "New Delivery Opportunity" emails?Curri has stopped sending new delivery opportunity email notifications to carriers. Learn what changed, what stays the same, and how you'll still be notified about new jobs.
- Curri Tip PolicyThis article explains how gratuities work on the Curri platform — how they're collected, who receives them, and what drivers can and cannot do regarding tips.
- Curri Fraudulent Use PolicyUnderstand Curri's Fraudulent Use Policy, including prohibited activities, potential enforcement actions, account investigations, and the appeal process.
- How to contact Curri Support
- Enable location trackingLearn how to turn on location tracking in the Curri Driver app so you can go active and start claiming deliveries.
- How do I sign up to drive with Curri?
- What is required to be a driver?What is the background check process and requirements?
- What's expected of me when driving with Curri?
- How do I log in to the driver app?
- Why Staying Active MattersStay Active, Stay Ready – Never Miss a Delivery Opportunity
- How do I update my phone number?Got a new phone number and need to change the phone number on your Curri driver account? We got you covered!
- Driver Profile: Vehicle, Accessories, Capabilities.Update your driver profile to include your capabilities and your vehicle's accessories to match deliveries with special requirements.
- Troubleshooting driver login issues
- Small Vehicle Payload DetailsIf you’ve been assigned to take a car-load-sized delivery through the Curri app, there may not be load details listed. Here's why.
- Compliance safety training for drivers
- Frequently Asked Questions about Prop 22
- 1099 Tax Form FAQCommon questions about the 1099-NEC you'll receive from Curri after earning more than $600 in a single year.
- Driver Payout: General & SetupExplore how driver pay is determined, when drivers are paid, and how drivers are paid.
- Payout IncreasesCan my payout be increased? What can I get paid for?
- Driver Payout: Errors & TroubleshootingDid you know that you can fix most payout errors? Here's how!
- Driver PayoutsExplore how payouts are determined, when you are paid and how you are paid.
- Healthcare Subsidy From Curri - Prop 22
- Get to Know Prop 22 at Curri
- What should I wear on a delivery?
- Pickup & Drop-off PhotosAlways take clear photos that show the condition of the shipment at pickup and drop-off.
- How to accept a Curri Delivery.New to Curri? Here is what to expect and how to claim your first delivery.
- Issues at Pickup or Drop-offIf you run into an issue at pickup or drop-off, there's a solution!
- Assigned DeliveriesHow to locate the deliveries that you are assigned to
- Vehicle Captcha
- Core Routes Performance ScorecardHow your Core Routes weekly scorecard works: the metrics, weights, performance tiers, and how to stay in Excellent.
- Is Curri active in my area?Why is my account inactive? How can I receive more deliveries?
- How do I update the Curri Driver App?A new driver app version is out, but the app store doesn't show it
- How do I turn on push notifications?Turn on push notifications to know when new deliveries are available in your area.
- What types of deliveries are available to me as a driver?
- How do I change my vehicle or vehicle type?
- How do I deactivate or delete my account?Follow these steps to deactivate or delete your account.
- Inactive Driver Status and Reactivation RequirementsThis article explains how driver accounts can become inactive on the Curri platform.
- I signed up and haven't been approved yetWe are still building demand in some areas and your account will view as inactive until the demand increases.
- Deactivated Accounts & AppealsDriver Account Ineligibility & Appeals
- Can I invite or refer others to drive with Curri?
- Can someone else make a delivery on my behalf?Only you can use your Curri Driver account to complete deliveries.
- How the Summer Heat can Affect your VehicleAs the temperature rises, it's a good idea to get your vehicle ready for the summer heat.
- Delivery canceled or unassigned from a delivery
- Why can't I claim more than one delivery?Let's look at why our system doesn't allow drivers to claim multiple deliveries at once.
- Confirming a Scheduled DeliveryScheduled deliveries must be confirmed by the assigned driver 1-hour ahead of pickup.
- 8 Tips for Driving in Bad WeatherDriving in Bad Weather? Get some tips from our team.
- Driver FAQWhat should proof of delivery photos look like? What happens if I need to wait for pickup? and other common driver questions.
- Your Driver or Carrier ScorecardDriver Scorecard
- What is a Route or Dedicated service?Understand our dedicated route service
- Curri Dedicated Driver Violation & Ban Policy
- How to Run a Route: Dedicated ServiceEverything you need to know about running a Dedicated Service route with Curri.
- How to Run a RouteThis guide is for drivers who have accepted a route.
- Route Driver GuidelinesTo ensure professional, safe, and efficient service, all route drivers are expected to adhere to the following guidelines:
- Batch Payouts: How They Work & When You Get Paid
- Getting Started with the Carrier PortalLearn how to access and get familiarized with the Carrier Portal: Who uses it and what they can do.
- Carrier Insurance RequirementsCurri's minimum insurance requirements and Loss Waiver Program for carriers.
- Carrier ProfileWhat is the carrier profile? How do I access it? How do I update it with new information?
- How Carrier Payouts are DeterminedUpdating payout information, how payouts are determined, and how carriers and their drivers are paid.
- Location Tracking: CarriersDelivery progress tracking is a major feature for our customers. All drivers must keep tracking enabled throughout the delivery.
- Carrier Bidding & Instant Claim: Assigning Vehicles and DriversHow carriers can bid on available deliveries or claim now.
- Adding and Editing Carrier Drivers and VehiclesAdding and editing carrier drivers and vehicles is easy via your Carrier Portal Profile.
- Carrier Safety and Base ExpectationsHow Curri prioritizes safety and meets standards.
- Carrier RegistrationLearn how to sign up with Curri as a Carrier.
- Carrier Guide Wrap-Up and SupportConclusion of Carrier Guide and how to get support when you need it.
- Not getting carrier login code via email?The fix may be a simple one!
- In-app control for carrier ownersCarrier Mobile is here!
- Notifications for Carriers: Bidding
- Using the Curri Driver App: Carrier DriversWhen you drive with Curri, you will use the Curri Driver app throughout all deliveries. Here is how for carrier drivers!
- Carrier Payout Guide